There have been times when you realised the value of a well-functioning public service – be it a public sports facility that you used or a museum you visited, a bus that came on time and saved you money on that expensive taxi ride, or an ID card that helped you get the government service that you are entitled to.

But there have been those times when you couldn’t help but feel that there must be a better way – Incorrect or incomplete information about a bureaucratic procedure that made you lose time, the news about food rations that were meant for the homeless but did not reach them before getting spoilt, a long wait in the queue while others who bribed got ahead.

Why public service matters
Public services penetrate our lives, they enable us, can hold us back and are essential in most of what we do every day. Public service needs constant improvements to keep up with the changes in our lives, the complexity of today’s challenges and the uncertainty of the future. Can it keep up? Can more innovation and co-creation help build tools that make public services truly excellent? Can we tackle issues and challenges of development – small and big – through improving the way public service works? An application, a tool and a platform at a time we can provide solutions that can impact the lives of people – providing them with better access, better quality and a more exclusive public service.

Public Service Innovation Lab
Together with the UNDP Global Centre for Public Service Excellence we’ll be taking up this challenge and looking out for ideas that are meant to improve public services. Your ideas could address demand side issues (tools for citizens), support the supply side (tools for public servants) or bridge the gap between the two and allow each to leverage their full potential. Each SI Camp will work on at least one public service idea.

These endeavours will be featured and brought to the attention of the United Nations and its partners in Government and beyond – a rare chance to make your idea fly.

Submit your idea now!

About UNDP:
Since 1966, the United Nations Development Programme (UNDP) has been partnering with people at all levels of society to help build nations that can withstand crisis and drive and sustain the kind of growth that improves the quality of live for everyone. UNDP works in four main areas: poverty reduction and achieving the Millennium Development Goals (MDGs); democratic governance; crisis prevention and recovery; environment and sustainable development. On the ground in 177 countries and territories, UNDP offers global perspective and local insight to help empower lives and build resilient nations.

Its Global Centre for Public Service Excellence is a recent initiative to create a knowledge and convening hub around public service issues. The Centre has a global mandate to enable public service thinker-practitioners to get access to cutting-edge knowledge resources and networks. The Centre supports public service innovation – especially in the use of information and communication technologies.

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